Residential customers

We are committed to providing high quality drinking water, recycled water and wastewater services to residential customers on Phillip Island and nearby Waterline townships, stretching from Archies Creek to the Gurdies.

See the below links to find out more about your bill and our current charges, how to pay your bill, how to set up direct debit or paperless billing, what to do if you are moving house and how to change your details.  You can also learn if you are eligible for a concession or financial assistance, find out what the 5 permanent water saving rules are, and there is a link to all of our customer forms you may need.