Seeking customer feedback on water and sewerage services

Westernport Water residential customers may be contacted over the next two weeks for a telephone survey on behalf of three Gippsland water corporations – Westernport Water, East Gippsland Water and Gippsland Water.

The customer satisfaction survey is being carried out by AFS and Insync Surveys between 8 and 24 September. Designed to last no more than 10 minutes the survey is seeking information from 400 customers from each of the corporation’s service areas.

Westernport Water’s Managing Director, Peter Quigley said “These surveys perform an essential role in helping us gauge how well we are performing and how we can better meet our customer and community needs.

“We value customer feedback and are seeking information on a variety of issues ranging from quality of service, affordability and future priorities.

“This is the second year running that the three water corporations have come together for a joint survey, this will result in a significant saving for each business.

“The Gippsland water corporations established a strategic alliance two years ago and this is another good example of how we can save time and money by working together, said Mr Quigley.”

If you have any queries regarding this survey, or would like to be listed on the “Do Not Call” register, please contact Westernport Water on 1300 720 711.