Customers who are tapped into Westernport Water’s drinking water main via privately owned pipelines need a Water Supply Agreement.

Several properties in rural areas or on the outskirts of our urban water supply district are tapped into our water supply via private pipelines.

These properties fall outside our declared service area and are not covered by the same water supply obligations in our Customer Charter.

What is a Water Supply Agreement?

A Water Supply Agreement is a formal arrangement between Westernport Water and private line customers. The agreements give private line customers certainty about their water supply arrangements, outline their responsibilities as owners of the pipeline, and explain Westernport Water’s obligations as the water provider.

In 2023, Westernport Water introduced standardised Water Supply Agreements to provide clearer, consistent information for private line customers.

With water agreements in place, Westernport Water is better equipped to provide private line customers with timely and relevant service updates, and notifications about their services.

Key points about private water supply agreements

  • Westernport Water cannot guarantee water flow, quality and pressure to private line customers
  • Private line customers are responsible for any maintenance and repairs to their private line, including leaks
  • Where several customers are supplied by the same private line, the maintenance and ultimate replacement is a shared responsibility between the properties connected
  • The same water usage charges apply to private line customers as all Westernport Water customers.

More information

More details are available on the Water by agreement – Information Sheet

If you have any questions, please get in touch with our customer service team on 1300 720 711.