Customers

Our commitment

We have a responsibility to support residential and small business customers experiencing financial difficulties. Suppose you’re having trouble paying your bill, and we restrict your water supply or undertake legal action without taking reasonable steps to contact you and provide information about the help available. In that case, you will be entitled to a payment as compensation. This is in recognition of our commitment to support and work with customers experiencing financial difficulties.

We acknowledge Aboriginal and Torres Strait Islander Peoples as First Nations People and that the land, sea and water are of spiritual, cultural and economic importance. We recognise that we provide services on the traditional lands of the Bunurong Peoples of the Kulin Nation. The Bunurong Peoples have managed the resources on Millowl for thousands of years. We acknowledge them and their continued connection to this place, as we go about managing the water resources today.