Customer value explained in our Annual Watermark
Westernport Water is pleased to release its second Annual Watermark to customers. The Annual Watermark provides detailed performance information for the last 12 months in the areas that matter most to our customers.
Westernport Water’s five year Price Submission 2018-23 was developed following widespread customer consultation. It outlines the performance levels that our customers expect, and the capital works that will be delivered to achieve them.
Through extensive engagement, customers identified four desired outcomes that they valued most from their local water corporation. These included:
- Affordable and responsive services;
- Reliable water and wastewater services;
- Better tasting water; and
- A more sustainable community.
Quotes attributed to Westernport Water’s Managing Director, Peter Quigley
“To ensure we are providing the best possible service to customers, it’s important that we deliver the outcomes and performance that customers sought as part of the 2018 Price Review process and report back on our progress each year.”
“I’m delighted to see strong operational performance results. These have been achieved in a dynamic, changing environment due to coronavirus (COVID-19). Other highlights include our ongoing investment in the water quality continuous improvement program, and a strong commitment to renewable energy.”
“I’m pleased to report that as of the end of June 2020, we are on track to achieving the majority of these performance targets and remain committed to sustaining and improving our performance in all areas,” said Mr Quigley.
All customers will receive a copy of Westernport Water’s Annual Watermark with their next bill, or alternatively you can find a copy on our website.
ENDS
Media enquiries to Manager Communications and Engagement on 1300 720 711 or email | communications@westernportwater.com.au
