Report an Emergency

This is a 24-hour service, available every day of the year.

If you are experiencing problems with your service or suspect a leak, even if it’s on public land, contact us so we can look into the issue.

You can also phone this number if you see suspicious behaviour around our treatment plants, water storages or other property or infrastructure.

For registered, special needs customers – please call us on 1300 720 711 during office hours (Mon-Fri 8.30am-5pm), if you have any questions about our services.