Access to your meter

It’s important to keep your meter clear and accessible.

Our meter readers visit your property every 3 months to take a reading from your water meter. If we cannot access your meter, your water use may be estimated.

It is your responsibility to ensure that your water meter is clear and safely accessible by our meter readers. You can help make this easier for us by:

  • Keeping surrounding plants trimmed
  • Clearing excess sand and mulch
  • Ensuring that landscaping such as paving and decking are not covering the meter
  • Applying for a meter relocation.

Please be aware under the Water Act 1989 you are legally required to keep your meter clear and safe to access.

Your meter and your dog!

We love dogs, but if there’s a dog on your property that is not secured away from the area surrounding your water meter, allowing our meter readers safe access to it, they will not enter to read your meter.

Keeping your water meter clear and accessible

The area around your water meter should be 30 cm clear, and have at least 120 cm of open-air above:

Remember we not only need to get to your meter to read it, we also need to access it for repairs and maintenance.

  • If we aren’t able to access your meter easily, we will let you know and ask that you clear the meter.
  • If you don’t do this, we may issue you with a compliance notice.
  • If the obstruction still remains after the compliance notice is issued, we may remove the obstruction or relocate the meter at a cost to you (under the Water Act 1989).

Please be aware under the Water Act 1989 you are legally required to keep your meter clear and safe to access.