About payments and charges
Westernport Water’s pricing structures are set in accordance with the Water Act 1989 and the pricing decision handed down by the Essential Services Commission.
Payment options
Did you know that you can make periodic payments from your everyday banking account or from your credit card account?
Call us on 1300 720 711 to make an arrangement on a date that suits you.
 | Use your Mastercard or Visa card to make full or part payments of your account. Choose one of the following two options: 1) Call 1300 720 711 to pay over the phone with your credit card 2) Click here to pay online now, using our secure online payment portal. |
 | BPAY lets you use your phone banking or internet banking service to pay your Westernport Water account.
Register with your participating financial institution to become a Bpay customer and make this payment direct from your cheque, savings or credit card account. Westernport Water’s Biller Code is 93682, and your unique Reference Number can be found in the ‘Payment Options’ section on the back of your bill. |
 | Direct debit is an easy way to make sure your bills are paid on time. Payments can be taken directly from your nominated bank account, credit card or credit union.
You can organise a direct debit for your account that either: For either option, you can defer a payment by contacting us three working days before the payment is due. To set up this payment method, please call 1300 720 711 to have an application form sent to you or download a pdf copy of the direct debit form (pdf 82 KB) |
 | In person using EFTPOS or Credit Card. Please present the account intact at our office at 2 Boys Home Road, Newhaven, 3925, between 8.30am-5pm Monday-Friday. If you plan to visit, please note we can NO longer accept cash payments. All cash payments may be made at the Post Office. If visiting, please follow all safety instructions that have been put in place and do not visit if you are feeling unwell. |
 | Attach your payment slip from the bottom of your bill to your cheque and post by mail to Westernport Water, 2 Boys Home Road, Newhaven, 3925. |
 | BILLPAY your account by presenting the account at any Australia Post office. |
Penalty interest
Please note that a penalty interest rate of 4% applies to overdue accounts.
For information on all our access and usage charges including miscellaneous and commercial charges, visit our Access & usage charges page.