From delivering safe drinking water to protecting our waterways, Westernport Water provides essential services that help homes, businesses and communities thrive across our region.
Permanent water saving rules were introduced in 2011 to help us use water efficiently. The rules were reviewed in December 2025 to ensure they are still fit for purpose.
Westernport Water knows moving house can be a busy, exciting time. To help you through the process we have outlined what you need to do in order to transfer your water account when moving.
Everything you need to know about payment options, Direct Debit, Centrepay, Billpay, BPAY, payments by phone and in person.
We’re exploring our customers’ priorities and the issues we’re facing, as we develop two important plans, our:
And that’s where you come in.
Help us make sure the issues that matter most to our customers and communities are addressed through these plans, which affect the services we deliver and the prices we charge. Expressions of interest for the Urban Water Strategy Panel close on 11 August 2026.
Westernport Water has been undertaking an annual Customer Satisfaction Survey for over 10 years.
Since 2014, Westernport Water has partnered other Gippsland Water Corporations including Gippsland, South Gippsland and East Gippsland Water to run a survey which interviews 1,600 customers, 400 from each participating water corporation.
The survey seeks to identify and evaluate customer perceptions towards products and services and explores satisfaction with drinking water and wastewater services, perceptions of drinking water quality, value for money, overall customer satisfaction and customer trust.
The 2026 survey will open in October (date TBC)
We are committed to delivering the outcomes that customers sought as part of the 2023-28 price review process. By implementing this plan, we seek to foster positive relationships with stakeholders, increase the awareness of our products and services, build water literacy, and enhance the overall customer experience.
Westernport Water is committed to reconciliation and recognition of Aboriginal and Torres Strait Islander cultures, histories and achievements. We are committed to an inclusive and meaningful approach to engagement with Aboriginal and Torres Strait Islander Peoples and will look for opportunities to work in partnership with Traditional Owner Organisations and community groups as we implement actions designed to encourage greater understanding, acknowledgement, respect, inclusion and opportunities for Aboriginal and Torres Strait Islander Peoples.
We are currently offering tours to the Recycled Water Treatment Plant and the Candowie Reservoir and Ian Bartlett Water Purification Plant.
The ESC surveys 5,800 water customers every 12 months across 16 state-owned urban and regional water corporations on four key areas: value for money, reputation in the community, level of trust and overall satisfaction.
Customers rated each area out of 10, and the ESC update these results each quarter to show the previous twelve months of survey results.
We acknowledge Aboriginal and Torres Strait Islander Peoples as First Nations People and that the land, sea and water are of spiritual, cultural and economic importance. We recognise that we provide services on the traditional lands of the Bunurong Peoples of the Kulin Nation. The Bunurong Peoples have managed the resources on Millowl for thousands of years. We acknowledge them and their continued connection to this place, as we go about managing the water resources today.
